Refund Policy
If an order does not start or finish as expected, we resolve it according to its actual processing status.
Last updated: October 6, 2026Duplicate charges
If we confirm that the same order was charged more than once, we will refund the duplicate amount.
Processing did not start or failed
If payment was confirmed but processing did not start or cannot finish because of a service failure, contact support. We will normally restore the job or refund the order without asking you to pay again.
Completed digital content
Once a custom lecture article and PDF have been successfully generated, refunds are not automatic. If the result is materially incomplete, damaged or inaccessible, we will review the case and repair, redeliver or refund it as appropriate. This does not limit rights provided by applicable law.
How to request help
Email hello@getmyunilect.com with your sign-in email, lecture title and a description of the issue. Do not send full card details or other sensitive payment credentials.